Buildr Acceptable Use Policy

Last updated: March 18, 2026

This Acceptable Use Policy (this “AUP”) applies to the access and use of the Buildr Services (as defined below) owned by Buildr, LLC (“Buildr”, “we”, “our”, or “us”), which is made available to the entity, business, or organization (the “Customer”) who has entered into a master services or subscription agreement, or similar customer agreement with Buildr for use of the Buildr Services (hereinafter, the “MSA”). Please read this AUP carefully. This AUP is hereby incorporated by reference into and made a part of the MSA.

If you have been granted access to use the Buildr Services by or on behalf of the Customer, you acknowledge and agree that (a) this AUP applies to you, and that you have read and will abide by this AUP, and (b) you have been duly authorized by or on behalf of the Customer to access the Buildr Services. Please be advised that we may modify and update this AUP as set forth in Section 6.

1. Definitions

“Admin User” means any individual employee of Customer: (a) who is authorized by Customer to use the Buildr Services, (b) to whom Customer (or Buildr at Customer’s or another Admin User’s request) has supplied access credentials, and (c) who has permissions to administer the Customer’s account within the Buildr Services.

“Buildr Services” means the SaaS Service, and any Beta Services and/or Early Access Services that are made available by Buildr to the Customer.

“Customer Data” means any text, images, graphics, videos, documents, materials, content and/or other information (including, but not limited to) user or account related data and information submitted, transmitted, uploaded, or otherwise processed by or on behalf of any User or Customer in connection with the use of the Buildr Services.

“SaaS Service” means Buildr’s proprietary hosted software-as-a-service web application(s) and mobile application(s) that are licensed or made available by Buildr to the Customer under the MSA on a subscription license basis.

“Users” means, collectively, you, Admin Users, and any other individual who has been authorized to access the Buildr Services by or on behalf of Customer or any Admin User.

2. The Relationship Between You, Customer, and Us

Customer and its Admin Users are responsible for managing Customer’s account (including any User Accounts) and any access to the Buildr Services, and may permit Users to access and use the Buildr Services in connection with Customer’s authorized use of the Buildr Services pursuant to and under the MSA. For example, the Customer or its Admin Users may provision or deprovision your User Account or access to the Buildr Services, designate your user role or tier, manage Permissions (as defined below), or enable or disable your access to additional features of the Buildr Services. These choices and instructions may result in the access, use, disclosure, modification, or deletion of certain or all Customer Data.

As between us and Customer, it is solely the Customer’s responsibility to (a) inform you and any other Users of any relevant Customer policies and practices and any settings that may impact the processing of Customer Data and/or use of the Buildr Services; (b) obtain any rights, permissions or consents from you and any other Users that are necessary for the lawful use of Customer Data, Performance Data and Aggregated Statistics (each as defined below), and the operation of the Buildr Services; (c) ensure that the transfer and processing of Customer Data is lawful; and (d) respond to and resolve any dispute with you and any other User relating to or based on Customer Data, the Buildr Services, or Customer’s failure to fulfill these obligations.

Customer, and not Buildr, is responsible for providing you with support for the use of the Buildr Services, and all requests for support with respect to the use or operation of the Buildr Services must be submitted by you to Customer.

Any claims arising in connection with your access or use of the Buildr Services, including any claims relating to Buildr’s liabilities or obligations under the MSA, may only be brought by the Customer and not any individual User.

3. Your Access and Use of Our Products and Services

While You Access or Use the Buildr Services, You Must Adhere to this Acceptable Use Policy

To help ensure safe and productive use of the Buildr Services, all Users must comply with this AUP, including without limitation, the rules and restrictions set forth in this Section, and any applicable policies established by Customer. If you see anyone engage in, or otherwise become aware of any, inappropriate use or unauthorized acts with respect to the Buildr Services, please report it to Buildr or the Customer.

Usage Permissions

Your access to the Buildr Services (or functionality thereof) may be limited and restricted, based on the Customer’s subscription plan, your user role or tier, and/or any other permissions, designated by the Customer or an Admin User (collectively, “Permissions”).

User Accounts

You may be required to register a user account to access the Buildr Services (“User Account”). You agree to provide and maintain User Account registration information, which may include, name, location, e-mail address or other contact information, and billing information, that is true, accurate, current, up to date, and complete.

Customer Data

Customer Data is processed by Buildr on behalf of the Customer in accordance with the MSA and our Privacy Policy located at https://buildr.com/legal/privacy. Under relevant data protection laws, Buildr acts as the “data processor” or “service provider” on behalf of the applicable Customer who is the “data controller” or “business”.

When you submit Customer Data, you acknowledge and agree that, (a) as between you, Buildr, and the Customer, the Customer Data is owned by Customer, and any ownership or obligations between you and Customer with respect to Customer Data that is uploaded, submitted, and/or processed by you through or in connection with the use of the Buildr Services is subject to the separate agreements and/or policies between you and the Customer, and (b) the MSA provides Customer with choices and control over that Customer Data, including, but not limited to, the access, use, disclosure, modification, or deletion of some or all Customer Data.

Customer Data expressly excludes Performance Data and Aggregated Statistics. Buildr retains ownership and control of Performance Data and Aggregated Statistics in accordance with the MSA. For purposes of this AUP: (i) “Performance Data” means information, metrics, analytics, and data relating to the use and performance of the Buildr Services and/or its underlying technology, and which may be derived from Customer Data, and (ii) “Aggregated Statistics” means data and information collected and compiled by Buildr related to Customer’s and its Users’ access and use of the Buildr Services that is used by Buildr in an aggregate and anonymized manner, including to compile statistical and performance information related to the provision and operation of the Buildr Services and its underlying technology. Performance Data and Aggregated Statistics are collected, used and processed by Buildr in accordance with the MSA and our Privacy Policy located at https://buildr.com/legal/privacy.

Restrictions

You shall not, and shall not permit any other person to:

  1. use, or permit direct or indirect access to or use of, the Buildr Services in a way that circumvents a contractual usage limit, including, but not limited to, the Permissions applicable to your user role and/or tier;
  2. impersonate any other User, share passwords or User Accounts, or provide false identity information to access or use the Buildr Services;
  3. license, sub-license, sell, re-sell, rent, lease, transfer, distribute, time share or otherwise make any portion of the Buildr Services available for access by third parties;
  4. access or use the Buildr Services for purposes of building a competitive product, or otherwise engage in competitive benchmarking;
  5. disclose the results of any benchmark test of the Buildr Services to any third party without Buildr’s prior written approval;
  6. reverse engineer, decompile, disassemble, copy, or otherwise attempt to derive source code or other trade secrets, or any underlying ideas, algorithms and/or technology from or about the Buildr Services (or any part thereof);
  7. remove, alter, or obscure in any way any proprietary rights notices (including copyright notices) of Buildr or its suppliers on or within the Buildr Services and/or related documentation;
  8. interfere with or disrupt the integrity or performance of the Buildr Services (or any part thereof), or any system, network or data or cause or aid in the cause of the destruction, manipulation, removal, disabling, or impairment of any portion of the Buildr Services;
  9. attempt to gain unauthorized access to the Buildr Services (or any part thereof), or its related systems or networks;
  10. attempt to probe, scan or test vulnerability of the Buildr Services without Buildr’s prior written permission or authorization;
  11. use the Buildr Services to store, upload, or transmit any (1) materials containing malicious or unsolicited code or software, or (2) materials or content that violate or misappropriate any third party’s intellectual property, publicity, confidentiality, proprietary, and/or privacy rights;
  12. use the Buildr Services (or any part thereof), or transmit Customer Data, in any manner that violates any law, rule, regulation or any other legal or regulatory requirement imposed by any regulatory or government agency, including, without limitation, export laws and regulations;
  13. transmit or process through the Buildr Services, or otherwise submit or provide to Buildr any sensitive personal information (such as financial, medical or other sensitive personal information such as government IDs, passport numbers or social security numbers) or any other data that Customer or you do not have the right to process;
  14. use any generative artificial intelligence (AI), large language models (LLMs), and other machine learning (ML) functionality (collectively, “AI Features”) or any output generated by the AI Features (“AI Output”) to develop, train, or improve any AI, LLMs, or ML models, or in violation of any applicable usage terms or policies of any third party providers of AI Features (“AI Policies”);
  15. represent any AI Output as being approved or vetted by Buildr, any applicable third party providers of the AI Features, or their respective affiliates, personnel, service providers, agents, or representatives;
  16. represent any AI Output as being an original work or a wholly human-generated work; or
  17. use any AI Features to generate, create, or disseminate content that is illegal, fraudulent, harassing, defamatory, obscene, discriminatory, or that violates the rights of any third party, or to generate content intended to deceive, mislead, or cause harm to any person or entity.

4. Indemnification

You agree to defend, indemnify, and hold harmless Buildr, its employees, contractors, service providers, vendors, and/or agents, from and against any and all claims, actions, demands, liabilities, losses, damages, expenses, and costs (including reasonable attorney fees) that arise or result from your breach of this AUP or any use or misuse of the Buildr Services.

5. Violations of this AUP

If we believe that there has been a violation of this AUP, the MSA, or any of our other policies applicable to you, we will, in most cases, ask Customer to take action rather than intervene. We reserve the right to directly step in and take what we determine to be appropriate action in our reasonable discretion (including disabling or terminating your User Account and/or suspending your access to the Buildr Services) if Customer does not take appropriate action or we believe there is a credible risk of harm to us, our other customers, the Buildr Services, its underlying technology or any other intellectual property of Buildr, the Customer or any of its other Users, or any third parties.

Buildr will have no responsibility or liability to you for any termination or suspension, for any or no reason, by us or the Customer of your access to the Buildr Services.

6. Modifications

As our business evolves, we may update and amend this AUP, at any time, by posting an updated version at https://buildr.com/legal/acceptable-use. We may also require you to acknowledge that you have read and agree to comply with the updated Policy the next time you log in to your User Account for the Buildr Services. Use of the Buildr Services after the effective date of any changes shall be subject to and in accordance with the revised Policy.

7. Copyright Infringement and DMCA Policy

Buildr respects the intellectual property rights of others and expects Users to do the same. In accordance with the Digital Millennium Copyright Act of 1998 (“DMCA”), Buildr will respond to valid notices of alleged copyright infringement that comply with the DMCA in accordance with Buildr’s DMCA policy below.

Reporting Alleged Copyright Infringement. If you believe that content hosted on or transmitted through the Buildr Services infringes your copyright, you may submit a written notification to Buildr’s designated copyright agent (identified below) containing the following information:

  1. a physical or electronic signature of the copyright owner or a person authorized to act on their behalf;
  2. identification of the copyrighted work claimed to have been infringed;
  3. identification of the material that is claimed to be infringing and information reasonably sufficient to permit Buildr to locate the material;
  4. your contact information, including address, telephone number, and email address;
  5. a statement that you have a good faith belief that use of the material in the manner complained of is not authorized by the copyright owner, its agent, or the law; and
  6. a statement that the information in the notification is accurate, and under penalty of perjury, that you are authorized to act on behalf of the copyright owner.

If you fail to comply with all of the requirements of Section 512(c)(3) of the DMCA, your infringement notice may not be effective under the DMCA.

UNDER U.S. FEDERAL LAW, IF YOU KNOWINGLY MISREPRESENT THAT ANY ONLINE MATERIAL IS INFRINGING, YOU MAY BE SUBJECT TO CRIMINAL PROSECUTION FOR PERJURY AND CIVIL PENALTIES, INCLUDING MONETARY DAMAGES, COURT COSTS, AND ATTORNEYS’ FEES.

Please note that the above procedure is exclusively for notifying Buildr that your copyrighted work has been infringed. The foregoing requirements are intended to comply with Buildr’s rights and obligations under law, but do not constitute legal advice. It may be advisable to seek legal advice regarding your rights and obligations under the DMCA and other applicable laws.

What happens after a DMCA Infringement Notice has been submitted?

Buildr has a legal obligation to act on copyright infringement notices filed in accordance with the DMCA. If we receive a valid copyright infringement notice, we will remove the cited content from the Buildr Services and notify the Buildr user who published that content.

Counter-Notification. If you believe that content you posted was removed or disabled as a result of mistake or misidentification, you may submit a counter-notification to Buildr’s designated copyright agent containing the information required under the DMCA. The counter-notice must include substantially the following:

  1. your physical or electronic signature.
  2. an identification of the material that has been removed or to which access has been disabled and the location at which the material appeared before it was removed or access disabled.
  3. adequate information by which we can contact you (including your name, postal address, telephone number and, if available, e-mail address).
  4. a statement under penalty of perjury by you that you have a good faith belief that the material identified above was removed or disabled as a result of a mistake or misidentification of the material to be removed or disabled.
  5. a statement that you will consent to the jurisdiction of the Federal District Court for the judicial district in which your address is located (or if you reside outside the United States for any judicial district in which the material may be found) and that you will accept service from the person (or an agent of that person) who provided Buildr with the complaint at issue.

If your counter-notice is complete and valid we will forward it directly to the complainant with your contact information. At that time, the complainant may take legal action against you in the United States. The DMCA allows us to restore the removed content if the party filing the original DMCA infringement notice does not file a court action against you within 10 business days of receiving the copy of your counter-notice. If, after such 10-day period, the complainant has not taken legal action against you, you may contact us at the email address provided below to request that we reinstate your content. If your content otherwise complies with the MSA and this AUP, we may reinstate your content at that time, to the extent permitted or required to comply with applicable laws, and without limiting any other rights or remedies Buildr may have under the MSA, this AUP or otherwise at law or equity.

PLEASE BE AWARE THAT IF YOU KNOWINGLY MATERIALLY MISREPRESENT THAT ANY CONTENT WAS REMOVED OR DISABLED BY MISTAKE OR MISIDENTIFICATION, YOU MAY BE SUBJECT TO CRIMINAL PROSECUTION FOR PERJURY AND CIVIL PENALTIES, INCLUDING MONETARY DAMAGES, COURT COSTS, AND ATTORNEYS’ FEES.

If you are unsure why your work has been included in a DMCA infringement notice, you may wish to seek independent legal advice. Buildr does not provide legal advice to users.

Buildr Designated Agent Contact Information:

Buildr, LLC

2418 E Millbank Dr

Orange, CA 92867 USA

security@buildr.com

DMCA infringement and counter notices must be sent to our designated agent at the address listed above, with a copy sent via email to: security@buildr.com; Subject Line: DMCA Notice.

Repeat Infringers. Buildr reserves the right, in its sole discretion, to terminate the User Account or access of any User who is determined to be a repeat infringer. The foregoing is without limitation to any other rights or remedies Buildr may have at law or equity.